Technical Support Specialist

• Responsible for pre-sales consultation and post-sales technical assistance for services such as mental disease animal/cellular model development, molecular biology, electrophysiological analysis, and biomarker development.
• Interpret and analyze customer data, provide technical tips to customers, and provide troubleshooting solutions when problems arise.
• Participate in marketing team meetings and provide input regarding customer feedback, website content, sales analysis, marketing strategies, etc.
• Keep abreast of market and industry dynamics, track competitors' product developments, and make relevant strategic recommendations.
• Represent the company at trade show conferences such as ASCB, AACR, EB and SFN and assist in developing potential customers.

• Master's degree and at least 2 years of laboratory experience in the life sciences.
• Solid knowledge of biotechnology and molecular biology and familiarity with common experimental procedures.
• Familiar with PCR, cell culture, gene cloning, protein expression and other techniques.
• Good teamwork and communication skills, able to maintain good cooperative relationship with team members and customers.
• Ability to solve problems in experiments independently and have the ability to think and solve problems independently. Possess good English
• Experience working in the field of psychiatric disorders is preferred.

Full-time

New York, United States